In this application-driven business world, maintenance is the logical thing which an organisation needed regularly. Technology is revolutionary for the world, but it also needs regular maintenance and support. The technology used in building applications which helps the business to level their vision and also reduce the barriers in the path.
To deliver reliable, consistent and proactive services, organisations need to manage their application and technology to meet the customer needs. At Smartatech, we provide smarter solutions, improved methodologies, digitise business models to embrace the technology which is a mandate for every organisation to compete with other players in the market. We also ensure that your business applications are operated flawlessly and facilitate high performance and secure platform. Our comprehensive, proven methodologies, in addition to development compliance and domain expertise, allow our customers to attain:
- Enhanced operational competence at cheap cost
- Improved productivity for strategic schemes
Our approach provides:
Time and Material (T&M)
You will be given the monthly invoice as per the work is done for the continuing support of the application.
Regular Upgradation
We enhance our IT solution regularly which provides uniqueness and agility in our processes.
Constant support
We support all type of organisational structures which add on our experience and make us capable of dealing with any complex system.
Better performance through cost-effective service
Our experts utilise the automation technologies to simplifying the work stream and deliver a consistent solution through user feedbacks.
Fragile accountability and alignment
Our consistent enhancement align the IT services and solution fed network more fragile which facilitate the outcomes rigorously.
Advantages of choosing our services
- Deliver the troubleshooting, debugging, application management and other required services to reciprocate the growth of the organisation
- Service standardisation through most excellent in class procedure associated with ITIL, COBIT
- Introduce right automation to compel year on year efficiencies
- Offer service that is metrics are driven and performance management based
- Best and transparent pricing models for cost certainty
Smartatech Multi-layer App Support
Layer 1 support:
Our beginner team summarises the data as per your query by using any of modes like either by phone or chat or emails or using specific web information. Then we register this data to your system and start recognising the solution of the issues which are obstructing your app performance. If any complicated issues found then transfer it to the next layer for support.
Layer 2 support:
We place our trained, skilled team at this layer who troubleshoots the complex issues which are passed by layer-1. We focus on the overall performance which endorses your application and resolve the problems in the shortest possible way.
Layer 3 support:
This layer run by our highly trained IT engineers who have proficient knowledge about maintenance, programming and capable in eliminating the functional bugs in an application. Service is quite fast and smooth at this layer, but complexity is very high.
Our services
Application reverse engineering
Applications are the platform for a company to showcase their products but, in some manner, it will be a headache for the programmers and maintenance providers. At Smartatech, you will get advance reverse engineering service for your applications, which facilitate your platform more user-friendly, reliable and sustainable with retaining your business values.
Integrated application services
We optimise the companies IT environment for higher productivity and enhanced performance. Our world-class solutions will help you’re to get a seamless speed in your applications. We provide better assistance to build an agile infrastructure to compete with other players in the business.
Application maintenance
We analyse and identify the issues which create bugs in your application by using advanced technologies and crop down those issues within least time. At Smartatech, you will get consistent assistance regarding the maintenance of your application which will enhance your user base and credibility of your business in the market.
At Smartatech, our experts have worked with a range of industries and very well understand that every business is different from one another. Consequently, we even tailor our services as per our customers specific business needs.
So, by now, if you are looking for the right solution or service for your application support and maintenance, contact us and have a free no-obligation consultation.